SALON POLICIES & PROCEDURES  S

WELCOME TO BOUJEE I’M SO EXCITED TO HAVE YOU AS A VALUED CLIENT IN THE SALON

I’M TRULY PASSIONATE ABOUT WHAT I DO, AND I’M COMMITTED TO MAKING SURE EVERY VISIT LEAVES YOU FEELING PAMPERED, CONFIDENT, AND TOTALLY IN LOVE WITH YOUR HAIR. FROM OUR FIRST CHAT TO THE FINAL RESULT, YOU’LL ALWAYS GET MY FULL ATTENTION AND CARE.

LET’S CHAT BEFORE BIG CHANGES 🎨

THINKING ABOUT A COLOUR CORRECTION OR A MAJOR TRANSFORMATION? I’D LOVE TO SEE YOUR HAIR IN PERSON BEFORE WE BOOK.
A PROPER CONSULTATION ENSURES WE CAN CREATE A PLAN THAT’S SAFE, ACHIEVABLE, AND TAILORED TO YOUR GOALS.

📞 TO BOOK YOUR COMPLIMENTARY CONSULTATION, JUST TEXT OR CALL ME ON 0422 009 956.

NEED AN EXACT QUOTE?

EVERY HEAD OF HAIR IS DIFFERENT! IF YOU'D LIKE A PRECISE QUOTE BEFORE YOUR APPOINTMENT, I RECOMMEND A FREE CONSULTATION SO WE CAN ASSESS YOUR HAIR, TALK THROUGH YOUR VISION, AND CREATE A PERSONALISED PLAN THAT WORKS FOR YOU.

HOW THE BOOKING SYSTEM WORKS 📲

TO KEEP THINGS SMOOTH AND STRESS-FREE, YOU'LL RECEIVE A TEXT REMINDER 3 DAYS BEFORE YOUR APPOINTMENT,
JUST REPLY YES TO CONFIRM OR NO TO CANCEL. THE SYSTEM CAN’T ACCEPT OTHER MESSAGES, SO FEEL FREE TO TEXT ME DIRECTLY IF NEEDED!

CANCELLATION & NO-SHOW POLICY 💳

LIFE HAPPENS - I GET IT! BUT TO RESPECT MY TIME AND OTHER CLIENTS, I KINDLY ASK FOR 48 HOURS' NOTICE FOR CANCELLATIONS OR CHANGES.

  • LATE CANCELLATIONS AFTER 48 HOURS: 50% BOOKED SERVICE FEE

  • CANCELATION AFTER 24 HOURS - 100% BOOKED IN SERVICE

  • NO-SHOWS: 100% FEE

IF YOU’RE RUNNING LATE, PLEASE LET ME KNOW ASAP.
IF YOU’RE MORE THAN 15 MINUTES LATE, I MAY NEED TO ADJUST OR RESCHEDULE YOUR APPOINTMENT TO AVOID DISRUPTING OTHERS. IN THIS CASE, THE CANCELLATION FEE MAY STILL APPLY.

SERVICE GUARANTEE

IF SOMETHING’S NOT QUITE RIGHT WITH YOUR SERVICE, PLEASE REACH OUT WITHIN 1 WEEK OF YOUR APPOINTMENT. I’LL DO EVERYTHING I CAN TO MAKE IT RIGHT. WHETHER IT’S A TWEAK OR A PRODUCT REPLACEMENT.

IN LINE WITH THE AUSTRALIAN CONSUMER LAW, ALL CONCERNS MUST BE REPORTED WITHIN 7 DAYS OF THE ORIGINAL APPOINTMENT.

KEEPING THINGS SAFE & PEACEFUL 🧖‍♀️

BOUJEE BLONDES IS A SPACE TO UNWIND — FOR YOU AND EVERYONE ELSE IN THE SALON.

PLEASE NOTE:

  • CHILDREN UNDER 18 WHO ARE NOT RECEIVING A SERVICE MUST BE SEATED AND SUPERVISED AT ALL TIMES DUE TO SALON SAFETY STANDARDS (CHEMICALS, HOT TOOLS, ETC.)

  • LOUD OR DISRUPTIVE BEHAVIOUR ISN’T ALLOWED. WE SHARE THIS SPACE WITH OTHER FREELANCERS, AND WE ALL WANT TO CREATE A CALM, PROFESSIONAL VIBE FOR OUR CLIENTS.

  • IF NECESSARY, WE RESERVE THE RIGHT TO ASK DISRUPTIVE GUESTS TO LEAVE THE SPACE.

THANK YOU SO MUCH FOR UNDERSTANDING — YOUR SUPPORT HELPS US KEEP THE SALON A WARM, WELCOMING PLACE FOR ALL.

A QUICK NOTE ABOUT BLOW-DRIES 💨

BLOW-DRIES ARE INCLUDED WITH FOILING PACKAGES ONLY (UNLESS OTHERWISE STATED).
IF YOU CHOOSE TO SKIP THE BLOW-DRY, PLEASE UNDERSTAND THAT YOU WON’T BE ELIGIBLE FOR A RE-DO, AS I WON’T BE ABLE TO FULLY ASSESS THE FINAL RESULT.

FOR BEST RESULTS (AND THAT GLOSSY, FINISHED LOOK), I ALWAYS RECOMMEND ADDING A BLOW-DRY IF IT’S NOT ALREADY INCLUDED!

FLEXIBILITY & FAIRNESS

I UNDERSTAND THINGS CAN COME UP, HOWEVER THESE POLICIES HELP PROTECT THE BUSINESS AND YOUR BOOKING, I ALWAYS USE DISCRETION AND KINDNESS WHERE POSSIBLE.
IF SOMETHING UNEXPECTED DOES HAPPEN, PLEASE REACH OUT.

I CAN’T WAIT TO SEE YOU IN THE SALON AND CREATE SOME BEAUTIFUL BOUJEE HAIR!
WITH LOVE, FLICK X